Last Updated: 22nd June 2026

At Transfigure, we aim to get your fashion orders to you quickly and safely. Please read our shipping policy to understand how your order will be processed and delivered.

1. Processing Times

• Orders are usually processed within [3-5] working days (Monday to Friday, excluding bank holidays).

• During busy periods or sales, processing may take slightly longer.

• You will receive an email confirmation once your order has been dispatched.

2. Delivery Methods & Times:  

• We offer a free standard Royal Mail delivery on all parcels.

• This usually takes 3-5working days. 

3. Shipping Address

• Please ensure your shipping address is accurate at the time of purchase.

• We are not responsible for orders lost or delayed due to incorrect addresses provided by the customer.

• If an order is returned to us due to an incorrect address, a reshipping fee may apply.

4. Tracking Your Order

• You will receive a confirmation email with tracking information once your order has been dispatched.

• Tracking updates are provided by the courier. Delivery times may vary.

5. Failed Deliveries & Missed Parcels

• If the courier attempts delivery and no one is available, they may leave a card or attempt re-delivery.

• Some couriers return unclaimed parcels to us. In this case, you will need to contact us to arrange reshipment. Reshipping may incur a fee.

6. Damaged or Lost Parcels

• If your parcel arrives damaged or is lost in transit, please contact us immediately at customerservice@transfigureuk.com with your order details and photos if possible.

• We will work with the courier to resolve the issue and arrange a replacement or refund.

7. Returns & Exchanges

• For information on returning or exchanging items, see our Returns Policy.

• Returned items must be unused, in original packaging, and with tags attached.

8. Contact Us

For shipping questions, please contact us at: customerservice@transfigureuk.com