Refunds & Returns

Last Updated: 22nd June 2026

At Transfigure, we want you to love the clothing you purchase from us. If you are not completely satisfied, our Returns & Refunds Policy explains your rights and how to return or exchange items.

1. Your Right to Cancel 

2. How to Return Items

  • Contact us at customerservice@transfigureuk.com with your order number and details of the items you wish to return.

  • Pack the items securely to prevent damage during shipping.

  • Send the items to our returns address, which will be provided through email correspondence.

  • Keep your proof of postage until your refund is processed.

  • Return shipping costs are your responsibility unless the item is faulty, damaged, or not as described.

3. Faulty, Damaged, or Incorrect Items

  • If your item is faulty, damaged, or not as described, you are entitled to a full refund, replacement.

  • Contact us immediately at customerservice@transfigureuk.com and provide photos if possible.

  • We will cover the cost of returning faulty items.

4. Refunds

  • Once we receive and inspect your returned items, your refund will be processed within 14 days.

  • Refunds are issued to your original payment method.

  • Shipping costs are refunded only if the return is due to our error (e.g., faulty or incorrect item).

5. Exchanges

  • We offer exchanges for the same item in a different size or colour, subject to availability.

  • Contact us at customerservice@transfigureuk.com to arrange an exchange.

  • Items must be returned in their original condition with tags attached.

6. Time Limit for Returns

  • You must return non-faulty items within 14 days of receiving them to exercise your cancellation rights.

  • Faulty items may be returned at any time within 30 days.

7. Contact Us

If you have any questions about returns or refunds, please contact us at: customerservice@transfigureuk.com